Krishnapriya K.
Back to work Product Thinking · Case 02

Intelligent Systems & Product Architecture

A B2B decision product, drafted with distinct architecture and built through to a working MVP.

Role Product Strategy, Architecture & Engineering · Solo
Scope Problem framing, system architecture, scoring, governance & impact estimate
Status Minimum Viable Product (MVP)
Open Architecture, sample report & MVP
Tools

Problem

Illustration of a mid-market B2B sales team [PLACEHOLDER: avatar]
User Persona
“We spend too much of our precious time and human resources researching prospects and inconsistently scoring leads that may not be a potential match. We need a consistent, research-backed way to evaluate fit so our reps can focus their time and effort on the right opportunities.”

Mid-market B2B sales team · Lead qualification & prospect research

A mid-market B2B sales team of five loses up to ₹35L a year in payroll to non-selling work. There is an unnoticed need for an organised system that provides, at a minimum, a researched and automated initial point of evaluation, so that not all proposals are pushed into human review, wasting time.

FailureWhy it happensCost
Unstructured researchAnalysts pull from disconnected sources with no shared evaluation framework. Two people scoring the same prospect reach different conclusions.45–50% of analyst time
Subjective fitNo shared way to check a prospect’s scale, regulation, and strategy against what the seller can actually deliver.Not auditable
Generic outreachSequences are not grounded in the prospect’s verified operating pressures.Low reply rates

What is missing is a consistent decision a sales team can review, override, and reuse.

Product

One organisation name in. A CRM entry, a compatibility verdict, and a personalised outreach draft out. Runtime is about ten minutes. No manual research steps.

OutcomeWhat the user gets
Shared profilesSeller capabilities are distilled from internal documents into a consistent eight-field profile, while prospects are built from live web and news signals using a standard six-field profile. This creates a consistent foundation for every evaluation.
A verdict with a reasonProspects are evaluated across six business dimensions, with a review pass adding commercial context and preserving the reasoning behind every final verdict.
Human-approved outreachThe system identifies relevant decision-maker roles and drafts personalized outreach grounded in the prospect evaluation. Drafts are held for rep approval before anything is sent.

Architecture

Figma — architecture diagram

The system was drawn before it was built. Open the full diagram first, then any component card for that step’s detail.

Company knowledge sits in a retrieval store and is queried on each run, so the profile updates when documents change. Target search and news feed one prospect profile. Governance sits inside the linear flow; outreach runs only after a proceed classification.

What the system returns

One run produces a reviewable verdict, then — when classification is proceed — role-specific outreach held as drafts.

Decisions

DecisionWhy it holds
Score first, then reviewThe weighted score is the objective seed. The review applies commercial judgment on top of it and records the adjustment. The output can be explained, not only accepted.
Retrieve company knowledgeSeller context is queried from stored documents on each run, and it updates when the knowledge base changes.
Hold outreach for approvalOutreach is marked as a draft and waits for a person. The system recommends. The rep approves. The CRM record, the verdict, and the audit trail stay attached to that decision.
Build qualification firstEvery later step (research, outreach, CRM) inherits the qualification decision. Without a shared yardstick, effort goes into leads that were never a fit, so the scoring and review layer came before anything downstream.
Prove one loop end to endOne organisation name in, a CRM entry and a draft out. A narrow, complete loop shows whether the verdict can be trusted before adding volume.

MVP scope: parallel and batch runs, automated email sending, and CRM integrations beyond Zoho are out of scope for this version.

Impact and how I'd measure it

Modeled scenario: for a five-person sales team processing 30 leads a week, the model estimates up to ₹32L a year in analyst capacity freed, net of about ₹7L in operating cost.

The key hypothesis is that better-qualified leads and grounded outreach improve conversion. I'd test this with a pilot of 50–100 real leads against an analyst-only baseline, measuring research time per lead, reply rate, and qualified-to-meeting rate.